Aetna / Silverscript

On March 9, 2020, CVS Health announced additional COVID-19 resources to increase patient access to medications.

  • Beginning immediately, CVS Pharmacy will waive charges for home delivery of prescription medications, which will help patients avoid visiting their local CVS Pharmacy for refills or new prescriptions.
  • Aetna will offer 90-day maintenance medication prescriptions for insured and Medicare members.
  • CVS Caremark is working with all PBM clients to waive early refill limits on 30-day maintenance medications.

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Effective immediately, we are waiving the out-of-pocket costs associated with COVID-19 testing and increasing the availability of telemedicine options to reduce additional exposure. We are also implementing some important actions such as early refills of prescription medicines and connecting people with a reassuring voice on the phone.

Humana will waive out-of-pocket costs associated with testing for COVID-19 for patients who meet CDC guidelines at approved laboratory locations. This will apply to Humana’s Medicare Advantage, Medicaid and commercial employer-sponsored plans.

Humana has trained a specialized group of call center employees to help support members with specific coronavirus questions and concerns, including a live assistance with telemedicine. Members can call Humana’s toll-free customer support line, which can be found on the back of their member ID card, to be connected to this dedicated team of professionals.

*NEW* Humana will waive all out-of pocket costs for coronavirus treatments nationwide.

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UnitedHealthcare has waived member costs for approved diagnostic testing for COVID-19 for all commercial insured, Medicaid, and Medicare members who may be affected by COVID-19.

Optum, part of UnitedHealth Group, has opened its Emotional-Support Help Line. Professionally trained, mental health staff are available to provide support to people who may be suffering from fear or stress as a result of COVID-19. Optum’s Emotional-Support Help Line number is 866-342-6892 and is open 24 hours a day, seven days a week.

*NEW* UnitedHealthcare is waiving member cost-sharing for the treatment of COVID-19 through May 31, 2020.

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Protecting our members, employees, and partners conducting home visits:

Centene is taking steps to cover COVID-19 testing and screening services for Medicaid, Medicare, and Marketplace members and is waiving all associated member cost share amounts for COVID-19 testing and screening.

We will not require prior authorization, prior certification, prior notification, or step therapy protocols for COVID-19 testing and screening.

Enhanced protocols have also been created to ensure our pharmaceutical services continue to be available for members through supply chain management.

To lower the risk of transmission of illness we suggest taking precautions, such as reaching out by telephone prior to home visits to ensure that those being visited are not experiencing any symptoms related to COVID-19. As always, please ensure to adhere to all CMS guidelines.

Hours of Operation:

As of now, all call centers will be operating business as usual. As our country continues to prepare and execute safety measures, we will continue to evaluate business processes that will ensure the safety of all partners.



Cigna Customers will have access to coronavirus (COVID-19) testing, as prescribed by health practitioners, and the company will waive all co-pays or cost-shares to help fight the rapid spread of the virus in the U.S. and for its globally mobile customers.

Recognizing that health outbreaks can increase feelings of stress, anxiety, and sleeplessness and in come cases, loss, Cigna is also staffing a second phone line for customers, This 24-hour toll-free telephone help line will connect customers and caregivers directly with qualified clinicians who can provide support and guidance on coping and resiliency.

To mitigate exposure risks, customers are reminded that tele-health options are available for seeking on-demand medical attention, as appropriate. To access tele-health options, visit and select the Connect Now button on the home page to talk with a doctor or nurse any time day or night.”

*NEW* Cigna will waive all out-of-pocket costs for coronavirus treatment nationwide.

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Mutual of Omaha

Mutual of Omaha remains committed to providing superior service to our policyholders and we are taking active steps to prevent any interruption in our business processes.

If clients have any questions regarding their insurance policy, they are encouraged to access their account from home 24/7 using the online portal, Customer Access, or our automated phone system (800-775-6000) to view policy information, update payment/billing information and more.

Please note that out of an abundance of caution, Mutual of Omaha is practicing social distancing and has asked all associates who are able, to work from home. We appreciate your patience and understanding as we take steps to protect the health and safety of our associates and ensure uninterrupted service to our customers.

As additional information for our Medicare supplement customers, please be advised of the following:

    • Should your doctor or medical provider determine you need to be tested, your Medicare Part B (Medical Insurance) will cover the test. To learn more, visit
    • Your Medicare supplement plan covers foreign travel emergency (up to plan limits); the plan is the same as stated in your policy.
    • Be assured that we continue to pay claims without disruption, which allows you to remain focused on your health.

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