Freedom/Optimum Electronic Enrollment Process

Brokers may now utilize the Telesales team to enroll their prospects and get credit. Please read and follow the process below to use this option.

Broker should briefly walk enrollment prospect through the process in advance of call.
Broker should call our Telesales team with the prospect for enrollment on the line. This is necessary to make sure we have all the required information to give credit and make an official hand off.
Broker will introduce prospect to the Telesales agent and provide the Telesales agent the member name, MBI, Agent Name and Agent ID.
The Telesales agent will provide the enrollee a call back number. This is necessary as the enrollment must be an inbound call from the prospect.
Enrollment calls usually take approximately 30 minutes depending on the individual situation.
SOA/VRA is not required as the enrollment calls are recorded.
Updated telesales hours are currently 8am-7pm M-F and 9-5 Sat/Sun