In a communication sent out on Monday, March 16, Humana advised agents to avoid face-to-face meetings with consumers.
“In an effort to protect our most vulnerable population, Humana strongly suggests not meeting face-to-face with consumers. Sales agents may conduct a full sales presentation over the phone, with the beneficiary’s permission. Please encourage the use of electronic enrollment tools & telephonic presentations. Some job-aids and guidelines are attached. Our training department will be scheduling additional webinars on electronic tools as well. We will keep you notified as they become available.”
*NEW* Paper Application Guidance from Humana
Effective immediately, we are requesting that agents submit enrollment applications using our Enrollment Hub or FastApp electronic tools, with the prospect/member’s permission.
If a paper application is necessary, we are requesting those be submitted using:
- Vantage Upload Paper Application form (Click here for instructions)
- Humana Enrollment Document Transmitter App (see instructional video here)
- Fax- 1-877-889-9936
During this time, agents should NOT mail paper applications, as postal service delays or vendor limitations that prevent our ability to receive and process these applications are possible.
Telephonic Sales Guidance from Humana
Humana has provided guidance in the form of a step-by-step process for obtaining an SOA and completing a sales presentation by phone, as well as an outline of Dos and Don’ts for phone sales.
|Humana Telephonic Presentation Job Aid |
Humana Telephonic Dos and Donts – Field Sales
Online Enrollment Guidance from Humana
Humana offers options for online enrollment with remote signature capabilities through EHub and FastApp. Click below to see the webinar MCC has that walks you through the EHub process.
|Humana EHub Quick Start Job Aid|
Humana EHub FAQs
Humana FastApp Guide to ESignatures
|Electronic Enrollment through EHub (Humana) Password: Ehub2020|
Electronic Enrollment through FastApp (CarePlus) Password: Fastapp2020
Please note: At this time, remote signature capabilities for CarePlus are not available on EHub.