SunFire
An MCC Brokerage Partner for Accurate Quoting & Enrolling
SunFire is a digital enrollment platform that allows our agents to compare, quote, and enroll clients in Medicare Advantage, Prescription Drug, Medicare Supplement, and Ancillary plans — all in one place.
You must be contracted and Ready-to-Sell (RTS) with at least one carrier under MCC to access and enroll clients plans through SunFire.
Access is provided to all MCC agents once they become RTS. If you need login credentials, reach out to your Sales Manager or Director.
FAQs
Getting Started
- Do I need to install any software or apps to use SunFire?
- SunFire is web-based and can be accessed through any browser. For best results, use Google Chrome.
- Can I use SunFire on a tablet or mobile device?
- Yes, though it works best on desktop or laptop. Mobile access is supported but may limit full functionality because SunFire does not convert to a mobile view.
- What should I do if SunFire is not loading or showing errors?
- Clear your browser cache or switch to Chrome. If issues persist, submit a support request here.
- Who do I contact for help with SunFire access or tech issues?
Compliance
- Is SunFire CMS-compliant?
- It includes built-in compliance features such as SOA documentation, call recording and scripting (for telesales), disclaimers, and timestamped audit trails.
- Does SunFire record my client phone calls?
- Only if you are using the built-in telesales system or have integrated call tracking. All MCC agents automatically have call recording on their telesales calls taken through the SunFire platform.
- Can I add notes to client profiles?
- You can add private agent notes and save client preferences, health needs, and eligibility details.
- Can I access past enrollments and applications?
- Your dashboard includes a record of all completed enrollments, plan comparisons, and SOAs.
Complex Issues and Additional Support
- What should I do if SunFire is not loading or showing errors?
- Clear your browser cache or switch to Chrome. If issues persist, submit a support request here.
- Who do I contact for help with SunFire access or tech issues?
- Reach out to MCC’s agent support team or click herefor the fastest response to your issues. SunFire requires screenshots of the issue so we can better diagnose the issue, please upload a picture of the problem with your request.
- Getting The “Unauthorized” Message When Trying To Log In
- Issue is usually the link (if this is the issue, the fix is for the agent to clear cache and cookies then type in the link: https://sunfirematrix.com/app/agent/mse
- It can also be that the email you are using is not a registered email under MCC’s Sunfire but less common)
- How To Use The Scope Email Function
- Email, Text, Upload
- EB Note – Sunfire FAQs – we’ll also have to notate the ones we get now to compare what we get during AEP vs outside of AEP – or just in general
Dashboard Features (PURL, BlaseSync, Scopes, and More.)
- What is a PURL and how do I use it?
- A PURL (Personalized URL) is your unique SunFire link that allows clients to self-enroll in plans. It tracks enrollments back to you, even when clients browse independently.
- How do I send a PURL to a client?
- You can email or text it directly from your SunFire dashboard. You can access your PURL through your profile in the upper right corner, copy the link, and add it to external items such as a website or your email signature.
- What is BlazeSync?
- A BlazeSync link is like your PURL- it is a unique link that allows clients to complete an SOA and add their doctors and medications before meeting with you. It is accessible in the same location as your PURL.
- Is a Scope of Appointment (SOA) required before using SunFire?
- You must collect and document an SOA before discussing or enrolling a client in MA or PDP plans. SunFire provides a built-in SOA form with timestamped storage.
- How long are SOAs stored in SunFire?
- SOAs are stored securely for 10+ years in compliance with CMS requirements.
- Can I see which plans a client viewed when they use my PURL or BlazeSync link?
- SunFire provides analytics on the usage of these two links, including plans viewed and applications started or submitted. When a client updates their info through one of these two links it will either automatically update the existing contact in your SunFire or it will create a new contact under the same clients’ name.
- Make sure your clients are verifying their email or phone number to prevent a new contact from being created.
- Can I customize my PURL landing page?
- Basic customization is available, including your photo and contact information. You cannot change the white-label or business hours.
- Can I add my SunFire links to my marketing materials?
- Agents are encouraged to add a link or QR code to their marketing materials for beneficiaries to view and shop their contracted plans. Submit a materials request here.
- SunFire provides analytics on the usage of these two links, including plans viewed and applications started or submitted. When a client updates their info through one of these two links it will either automatically update the existing contact in your SunFire or it will create a new contact under the same clients’ name.
Doctors and Drugs
- How accurate is the provider search?
- SunFire pulls directly from carrier directories, but provider data can change frequently. Always verify final network participation and plan coverage with the carrier portal or provider office before enrolling.
- How do I add a pharmacy?
- When adding prescriptions, you’ll be prompted to select a preferred pharmacy.
- You can compare costs across different pharmacies in your client’s ZIP code.
- Does SunFire account for drug tiers and preferred pharmacies?
- SunFire uses the latest carrier formularies and will show tier levels, prior authorization needs, and cost differences between standard vs. preferred pharmacies.
- What if a Doctor is Not Showing?
- Usuallly this is the result of a user error or agents that are new to using Sunfire.
- Make sure to check your spelling, radius, practice location, and the zip code you’re searching within.
- It could also be that the provider is a nurse, not a PCP. If so, search for the Physican the nurse works with. This includes physicians’ assistants, and nurse practitioners.
- Usuallly this is the result of a user error or agents that are new to using Sunfire.
Enrollment Process
- Can I enroll a client directly through SunFire?
- You can complete and submit enrollments digitally through SunFire with most major carriers.
- Can I enroll clients over the phone?
- SunFire supports telephonic enrollments, compliant with CMS guidelines. You’re required to use the SunFire dialer phone to access telephonic scripting and applications to stay compliant in your phone sales.
- SunFire supports telephonic enrollments, compliant with CMS guidelines. You’re required to use the SunFire dialer phone to access telephonic scripting and applications to stay compliant in your phone sales.
Agent Profile and Settings
- How do I set up my dialer phone number?
- Click your initial at the top right corner of the screen
- Click Profile
- Scroll down until you see Add Dialer for Recording
- Type in your preferred area code and hit enter
- Scroll down and click Save at the bottom of the screen
- If you are unable to add a dialer number, please check to make sure your SSN# is entered at the top of your Settings (Profile). This is required to use the dialer.
- Not Being Able To Turn Dialer On
- Usually permissions for microphones – also sometimes they have pop ups blocked so they didn’t get the request for microphone use
- How To See RTS Carriers
- In your profile, at the top of the screen you have the option for RTS Report. Click Generate.
- Download this as a PDF and save it for your desk or continue to revisit this report as needed.
- If you are in the process of getting contracted, click Refresh RTS to update the report.
- In your profile, at the top of the screen you have the option for RTS Report. Click Generate.
Quoting and Comparing Plans
- Are doctors and medications synced when I search for plans?
- When you enter your client’s doctors and prescriptions, SunFire filters and ranks plans based on provider participation and drug coverage.
- Can I compare multiple plans at once?
- SunFire allows you to compare up to three plans side by side based on benefits, cost-sharing, network, and drug coverage.
- Can I compare MA, PDP, and MedSupp plans at the same time?
- Medicare Advantage/PDP plans, Medicare Supplement plans, and some Ancillary plans are quoted through separate tools within SunFire.
- Not Seeing A Specific Plan or Carrier Showing Up? This May Be Why:
- The plan/carrier is not available in the service area you are quoting in.
- The plan/carrier is not available in that zip code.
- Your filters on the left side of the screen may be excluding that plan or carrier.
- Not under the correct plan type. For example: SNPs are not under the MAPD tab at the top left corner of your screen.
- You are not RTS with that carrier.
- If UHC, and you don’t see a SNP, you may not have completed the CSNP or DSNP certifications for the present year.
- Specific Plan Not Showing When They See It In Medicare.Gov/Carrier Portal
- Suppressed plans will not show in SunFire
- Anthem is suppressing all non-duals – excluding FL
Training and Best Pratices
- Is training required before I use SunFire?
- Training is strongly recommended and may be required by some carriers or agencies. MCC offers live and recorded training sessions.
- Does SunFire include dual-eligible and LIS tools?
- You can filter for Dual-SNP plans, LIS qualifications, and Medicaid-eligible benefits when applicable.
- Can I save partially completed applications?
- You can save and return to incomplete applications, as long as the client’s information is retained in your dashboard.
- Are ancillary products like dental or hospital indemnity shown in SunFire?
- Yes, SunFire is adding more and more ancillary products. Vision and Dental plans are available to quote, however enrollments must be placed directly through the carrier portal.
Have further questions?
MCC Brokerage prides itself on being a knowledgeable resource for our agents. We’re always here to answer any questions you have.