Medicare Secure Enroll complies with applicable Federal civil rights laws and does not discriminate on the basis of race, color, national origin, age, disability, or sex. Medicare Secure Enroll does not exclude people or treat them differently because of race, color, national origin, age, disability, or sex.
If you believe that Devoted Health has failed to provide these services or discriminated in another way on the basis of race, color, national origin, age, disability, or sex, you can file a grievance with:
MCC Brokerage, Inc.
Attn: Compliance Dept
3550 Buschwood Park Dr; Ste 255
Tampa, FL 33618
You can file a grievance in person, by mail and by phone.
If you need help filing a grievance, call (800) 783-5642.
You can also file a civil rights complaint with the U.S. Department of Health and Human Services, Office for Civil Rights, electronically through the Office for Civil Rights Complaint Portal, available at https://ocrportal.hhs.gov/ocr/portal/lobby.jsf, or by mail or phone at:
U.S. Department of Health and Human Services
200 Independence Avenue SW
Room 509F, HHH Building
Washington, D.C. 20201
800-368-1019, 800-537-7697 (TDD)
Complaint forms are available at http://www.hhs.gov/ocr/office/file/index.html.